Islands Animal Clinic seeks a full-time Hospital Manager to join our established companion animal practice in Gilbert, Arizona. Our ideal candidate has a strong background in human resources, finance and budget management, customer service, and leading a team. Veterinary or medical office management experience preferred. Our clinic is located in a freestanding, charming converted farmhouse. We have three unique home-like exam rooms, a full in-house laboratory, digital radiography, and offer preventative wellness plans. Visit us online at www.islandsanimalclinic.net for more clinic information.
Gilbert, Arizona has evolved into one of the fastest growing communities and the largest town in the United States. Just southeast of Phoenix, Gilbert has transformed from an agricultural community to a thriving and economically-diverse suburban community. Gilbert offers a unique experience, whether you are dining at one of our award winning restaurants, shopping at Arizona's premier outdoor mall, SanTan Village, or soaking up nature at the Riparian Preserve. Residents can enjoy quality time with their pets at Cosmo Dog Park, catch a fly ball at Big League Dreams at Elliot District Park, or watch theater in-the-round at Hale Centre Theatre.
Additionally, Gilbert boasts a nationally ranked K-12 education system including public schools, unique magnet and charter schools, with an average graduation rate of 90%. Nearly 40% of Gilbert residents hold a bachelor’s degree or higher and the median household income is $80,080.
During the last three decades, Gilbert has seen tremendous growth, increasing in population from 5,717 in 1980 to more than 242,955 in 2015. Many recent accolades, including being named the 2nd Safest City and the 22nd Best Place to Live in the country, explain why so many want to live and do business in Gilbert.
As Gilbert approaches build-out over the next decade, the estimated population is expected to reach 330,000. With a continued focus on building the latest satellites, conducting cancer research and producing algae technology, Gilbert will continue to grow and thrive and uphold its reputation as being clean, safe and vibrant. (Information courtesy of gilbertaz.gov)
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices
Participates in the planning and budget maintenance process
Establishes goals for the practice and staff
Creates the hospital schedule and manages labor costs to budget
Oversees employee benefits program and hospital insurance plans
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance
Performs quality checks and reviews of client files
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff
Implements performance-based incentive and rewards and recognition programs
Manages staff, including grooming and boarding staff if applicable
Tracks and maintains current licensure for all DVMs
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication
Drives client visits through strategic client communication and local marketing efforts (i.e. Community)
Ensures payroll is accurately completed and submitted for all hospital staff
Manages accounts receivable and cash on hand, including performing invoice audit reviews
Manages hospital inventory and controls facility and administrative costs
Performs other duties essential to the performance of the hospital as assigned
Bachelor’s degree in business or related degree is preferred
3-5 years of experience in a managerial role, including customer service experience
Experience in a hospital setting in positions of increased responsibility is a plus
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management
Manage time and tasks appropriately and remain flexible with assigned duties
Supervisory and leadership experience
Reporting and data analysis
Problem solving and resolution management skills
Oral and written communication skills
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred)
Interpersonal skills with staff and clients, and works well in a team environment
Customer service strategies and effective marketing techniques
HR policies and protocol development
Staff management including: coaching, developing, and motivating staff
Conduct performance appraisals
Delegate responsibility and achieve results with hospital team members
Make decisions confidently and effectively
Model a professional and courteous manner with staff and clients
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
National Veterinary Associates (NVA™) is the largest private owner of individually branded veterinary hospitals in the United States. NVA owns over 460 companion animal veterinary hospitals and boarding facilities in 41 states, Canada, Australia and New Zealand. We have over 6,000 veterinary professionals that improve the well-being of patients by providing progressive and compassionate care.