Mid-Rivers Equine Centre - Veterinary Practice Manager
Mid-Rivers Equine Centre
Location: Wentzville, Missouri
Type: Full Time
4 Year Degree
Internal Number: 14547
Mid-Rivers Veterinary Centre is a full-service equine hospital in Wentzville, a suburb of St. Louis, Missouri. We provide 24-hour emergency care, ambulatory and haul in services to horses and their dedicated owners. In our well-equipped hospital we see a diverse caseload of preventative care, reproductive and neonatal care, internal medicine, sports medicine, and surgery. Our highly trained and compassionate staff provide exceptional care in a fun and collaborative environment.
We are searching for a Hospital Manager to join our busy practice. The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Develops and executes Mid-Rivers’ growth strategy in conjunction with Managing Veterinarian and owners.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems, works with local and centralized IT resources to resolve technical systems/equipment issues.
Manages a fleet of vehicles; assures maintenance is performed on vehicles and other medical equipment.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, disciplining of staff & maintains employee files.
Implements performance-based incentive and rewards and recognition programs when applicable.
Manages staff, including ambulatory staff and hospital staff if applicable.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service.
Resolves client issues and escalations and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts.
Develops strategic marketing plan to engage veterinarians in the community through various events.
Manages the overall reputation of the hospital through social media, online marketing campaigns, and local marketing and community efforts.
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Bachelor’s degree in business or related degree is preferred.
3-5 years of experience in a manager role, including customer service experience.
Experience in a veterinary hospital or equine/mixed animal hospital setting in positions of increased responsibility is a plus.
Multi-functional and multi-site operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite. Previous practice management software knowledge preferred.
Interpersonal skills with staff and clients and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including coaching, developing, and motivating staff.
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Ability to work a flexible schedule, including occasional nights and weekends, to support the operational needs of the 24/7 hospital
This position includes a fantastic benefits package. Salary pending experience.